Store Manager

Crepslocker Since 2014:



Crepslocker is the ultimate destination for the fashion savvy, offering the best in luxury and streetwear. We pride ourselves on curating the finest selection of designer brands and streetwear labels, making us the go-to destination for the latest trends and styles.



Our team is made up of dynamic and passionate individuals who are dedicated to delivering the best possible shopping experience to our customers. We pride ourselves on being a fun and radiant company to work for, and we offer a range of benefits to our employees. As we continue to grow, we are committed to rewarding our staff members for their hard work and dedication. We believe that as our company grows, our employees should grow along with us, and we offer opportunities for career advancement and professional development.



We are currently seeking a dedicated and motivated Store Manager. We are seeking a dynamic and ambitious individual with a deep understanding of the luxury fashion and lifestyle sector to enhance our existing service team. Joining our dynamic team at Crepslocker, you will play a vital role in upholding the organisation and efficiency of our store operations.

Key Details

• Full-Time
• Permanent
• 40 hours a week

What you will be doing:

Key Responsibilities

• Ensure customer retention through the provision of exceptional service.
• Handle enquiries and complaints efficiently, resolving issues and meeting customer requests.
• Promote consistency across internal teams to achieve top-notch service levels.
• Demonstrate a thorough grasp of customer service measurement, incorporating activities such as Customer Satisfaction surveys.
• Ensure achievement and potential surpassing of set targets.
• Analyse reports to inform key sales decisions.
• Manage in-store devices to optimise the offering of a broader product range.
• Confidently utilise the store's dashboard for analysing Footfall, Average Transaction Value, and conversion, applying insights to enhance the store environment.
• Implement weekly briefs to maintain high visual standards in the store.
• Utilise the latest visual techniques to attract, engage, and motivate customers for in-store purchases.
• Ensure visibility and correct placement of all new and advertised products.
• Update displays, and windows in alignment with Visual Merchandising guidelines.
• Develop and encourage the progression of existing team members within the company.
• Conduct regular training meetings in-store to uphold high standards.
• Monitor internal progression, ensuring completion of relevant Assessments by all personnel.
• Prioritise management development through dedicated training programs or external resources to enhance leadership skills and capabilities.

What you'll be able to demonstrate:

Skills and Experience:

• Retail senior management experience within a high turnover business.
• Experience in managing large teams.
• Possess excellent time management skills.
• Background with a fashion-forward footwear, accessory or fashion brand - luxury experience preferred.
• Confident to "have a go"
• Builds great relationships.
• Takes Personal responsibility.
• Passionate about developing teams.
• Demonstrate strong verbal and written communication skills.
• Exhibit proficiency in IT skills, including Microsoft Outlook, Word, and Excel.
• Representative of our luxury/fashion forward brand in every way.

What we can offer you:

• Competitive salary
• Casual dress
• Bonus scheme
• 28 days holiday
• Company pension scheme
• Staff discounts
• Opportunities for professional development and career progression
• Eye-test vouchers

Join our team and become an integral part of our exciting retail environment. As a Store Manager, you will have the opportunity to contribute to the success of our company and develop valuable skills in overseeing retail operations.

If you have what it takes to be part of our future success, we want to hear from you.

Please note - for the successful candidate, any employment is conditional on you having the right to work in the UK in the role in which you are employed.