FAQs
Account
1 questions in this topic.
How do I create an account on Crepslocker?
You can click here to create and personalise your account. You’ll be the first to know about sales, new releases and top picks in your size.
Authenticity
3 questions in this topic.
Why is my packaging different to another product I purchased from the same brand?
Brand packaging changes from time to time and may not be consistent with something you had purchased from the brand previously before. This may consist of inner labels, outer labels, dust bags, boxes and many more factors.
If in doubt we always invite our clients to reach out directly to the respective brand with images and they may be able to help with further clarification.
How do i know I am purchasing an Authentic item?
There are many ways you can check if an item is authentic, usually the giveaways are:
- Examine the packaging, a cheap and tatty box which is about to break is always a no go, example most of the boxes for fake Nikes are hastily glued together and therefore not as sturdy as true Nike boxes.
- If ever in doubt you can watch many online Youtube videos from verified sources or get in touch with us for more info.
- A plastic smell from the leather on shoes/sneakers.
- Examine the condition of the shoes. If you have owned similar branded shoes in the past, compare them to your new shoes.
- Examine the SKU number on the box and the labels inside of the shoes (if the brand has one).
- Read website ratings and examine the seller.
- Check for similar shoes online and compare them.
When you shop with crepslocker.com rest assured you are always buying Authentic. Each and every time.
Please also bear in mind brands are always changing their packaging and place of manufacture, its good to be cautious but Don’t tarnish a good companies reputation without doing your own research and reaching out to them for any questions or issues you may have. As they say; A problem shared, is a problem solved.
Are your items Authentic/Genuine ?
Authenticity is the backbone of our business, every item we sell on our site is inspected by our in house expert authentication team.
Our team are greatly experienced and highly trained in the business. furthermore, we only source our products from industry verified and trusted suppliers.
When you shop with crepslocker.com rest assured you are always buying Authentic. Each and every time.
Clearpay
5 questions in this topic.
Will using Clearpay affect my credit score?
Using Clearpay won’t affect your credit score as payment reference agencies aren’t informed of late or missed payments. Click here to see Clearpay’s responsible spending page.
Who can use Clearpay?
- Customers over the age of 18.
- Customers with a billing and delivery address registered in the UK
- Customers who have a valid and verifiable email address and phone number
- Customers who have a UK bank payment card - Visa or Mastercard Debit or Credit Card
- Customers who are capable of entering into a legally binding contract
- Customers who have a verifiable and valid ID
How does paying off instalments work?
- You’ll be asked to pay the first of 4 instalments once you’re logged into the Clearpay Portal at checkout.
- Instalments 2, 3 and 4 will automatically be collected from the debit or credit card you selected at checkout every 2 weeks.
- You'll receive a reminder from Clearpay 2 days before each instalment is collected.
- If you miss a payment, Clearpay will send you a text message and email letting you know the automatic payment has failed. If the automatic payment fails, Clearpay will try and collect payment from any other cards you have in your Clearpay account. You'll have until 11pm the next day to make a missed payment before being charged any late fees.
- To pay a missed payment, simply log in to your App or online and click PAY NOW next to your "overdue payment". If you’re worried about making payment, contact Clearpay as soon as possible.
- If your payment is still outstanding, you’ll be charged £6.00 late fee per late payment.
- Clearpay won’t approve any further orders until your account is up to date to help you get back on track.
- You can pay off the balance of your order early with the PAY NOW feature in the Clearpay app.
How do you pay with Clearpay?
- When you get to checkout, click the Clearpay option under payment type.
- You’ll be redirected to the Clearpay portal where you’ll be asked to register with an email address and password. Once you've agreed to the terms and registered you won't need to do it again.
- Make sure your details are correct - Clearpay use this information to keep you up to date on any payments or refunds that are due.
- Please note, if you've paid using Clearpay, you won't be able to cancel your order once you've placed it. If you're not happy with your order when it arrives, please return it.
Having trouble paying with Clearpay?
If you have any trouble placing an order with Clearpay, it could be due to one of the following reasons:
- Clearpay may have rejected your application to pay on account. We'd recommend choosing another type of payment or placing an order for a smaller amount.
- Clearpay may not have been able to check your details using the billing address that you've provided. You'll need to make sure that your billing address is the same address that your bank/credit cards are registered to.
- You may have outstanding payments on previous Clearpay statements. Once these are paid off, try Clearpay again.
- If you've recently paid off outstanding statements, please allow 24 hours before trying to pay through Clearpay again.
- You may have missed a required field at the checkout, such as filling in your Date of Birth. If you haven't used Clearpay before and you're shipping to a different address to your billing address, the payment may be declined.
Click & Collect
8 questions in this topic.
Why is Click & Collect not available for my order?
If you’re not given the Click & Collect option at checkout, some of the items in your order are not eligible for this type of delivery.
If you’d like to Click & Collect, please place a separate order with the items where the option is available.
What do I need to bring to collect my order?
We need to see your order number from your text message or email confirmation.
You will need to bring proof of ID such as:-
- The payment card you used for the order
- Valid passport
- Driving licence
- Utility bill
We cannot release your order without seeing your ID.
I was unable to collect my Click & Collect order, what happens next?
We’ll hold your order in store for 5 days, after which we’ll return it to our warehouse and refund your account. This can take up to 14 days.
How will I know when my Click & Collect order is ready?
Please check the junk mail folder within your email account, as occasionally confirmation emails can end up here.
Otherwise, if you were logged in to your online account when you made the purchase, simply sign in and find the order number from the relevant purchase. Make a note of this, print and bring it to the shop when you collect.
To keep your order safe, we don’t let anyone collect on your behalf.
How long will you hold my order?
We’ll hold your order in store for 5 days, after which we’ll cancel the order and refund your account.
How can I return my Click & Collect order?
Can someone collect on my behalf?
To safeguard you from fraud, only the cardholder is able to collect the order.
Can I collect my order from your store?
You may collect your order from our store, please select the 'Pick up in store' option when checking out.
If collecting from the store, you will be required to show the following:
- The confirmation email sent by us
- An official government ID (passport or driver's licence)
- Original payment card used for the order.
Further documentation will need to be signed in-store.
Please note that Click & Collect is only available Monday-Sunday 10am-5pm (GMT)
Coinbase - Crypto Currency
4 questions in this topic.
Who can use Coinbase?
Anyone can use Coinbase to pay for goods on our site with Cryptocurrency.
We are currently accepting:
- Bitcoin
- Ethereum
- Litecoin
- DAI
- USDC
When can Coinbase be used to place an order?
- When placing an order of any value. When placing an order on our website in any region and currency.
- You're able to buy Crepslocker Gift vouchers using Coinbase and your order will need to be placed in GBP. However, if you have a gift voucher and you're spending more than its value, you can pay the remaining balance of your order using Coinbase.
I've paid with Coinbase - how do returns work?
All returns are subject to our original condition. If a refund is due, your invoice will be adjusted, and you'll receive a 100% refund as store credit or an 80% refund as cryptocurrency for all payments you’ve already made.
If you choose to refund as cryptocurrency we take 20% as a payment processing fee and will refund to whatever wallet you choose.
Check out our Returns Policy to find out more.
How do you pay with Coinbase?
- When you get to checkout, click the Coinbase option under payment type.
- You’ll be redirected to the Coinbase portal where you’ll be asked to choose what cryptocurrency you would like to pay with and be given a wallet address to send to.
- Make sure the wallet details are correct - We are not liable if you send any cryptocurrency tot the wrong address.
- Please note, if you've paid using Coinbase, you won't be able to cancel your order once you've placed it. If you're not happy with your order when it arrives, please return it.
Complaints
5 questions in this topic.
My item is damaged after use
We would need to see the item to investigate if this was due to a manufacturing fault. Please contact us via email so we can begin our investigation. Please make sure you have to hand:
- A photo from above of both shoes together (front of the item if clothing)
- A photo of both soles together (back of the item if clothing)
- A specific photo of the damage (if visible)
I received wrong/damaged product(s) - what should I do now?
We put great care throughout our packing process to make sure you receive your items in perfect condition. However, damage may occur while the shipment is in transit
If you see that the outer box is damaged or has already been opened, please refuse the delivery. It will be automatically returned to our warehouse, and we will refund you for the item(s).
If you notice that the contents are damaged or faulty after you already accepted the delivery, please return them. You can email us with all the information so we can send you a returns form. You can also contact our Customer Care team via email or advice.
I received an incomplete order - what should I do now?
If you realise that an item is missing after the delivery, please contact our Customer Care team via email immediately (in any case within 24 hours following the delivery). Our team will then start an investigation with the courier.
Since we might ask you for photos of the outer box, please do not throw it away. If it is confirmed that the item was lost in transit, we will investigate this with the courier and in normal circumstances we will refund you and take the matter up with the couriers.
We generally advise you to refuse the delivery if the outer box seems damaged, too light for the contents, or tampered with. In that case, the parcel will be automatically returned to us.
How will you deal with my complaint?
We will investigate your complaint in accordance with our internal complaints procedure:
- Whether your complaint is made verbally or in writing, you will be notified we have received your complaint and that it is under investigation.
- You may also be contacted if we require further information.
- On completion of the investigation into your complaint we will write to you and set out the findings of the investigation which has been carried out, whether your complaint has been upheld or rejected and the reasons for that.
How do I make a complaint?
As a company, we aim to ensure that we always deliver the best levels of customer service to our. However, if you are not happy with the service you have received, you should contact us immediately so that we can investigate your concerns. Our Complaints Process is designed to be quick, simple and fair.
You can register a complaint directly with us via email, for further investigation.
Information required It is important that you provide us with as much information as possible. When submitting your complaint to us, please include the following:
- Name
- Email address or phone number
- Any relevant reference numbers
- A clear description of your complaint
- Any documentary evidence to support your complaint
- What outcome you require
Crepslocker takes all feedback very seriously and aims to deal with complaints as quickly and effectively as possible.
Contact
3 questions in this topic.
What are your online opening times?
Our e-commerce opening times are Monday to Friday 10am to 6pm. We are always available via email and usually aim to respond within 24-48 hours.
During busy periods these times maybe extended.
What are your in-store opening times?
Our opening times for our Manchester, King Street Flagship store are as follows.
Mon-Fri: 10:00am - 7:00pm Sat: 10:00am - 8:00pm Sun: 11:00am - 6:00pm
How do I contact you?
Our e-commerce opening times are Monday to Friday 10am to 6pm. We are always available via email and usually aim to respond within 24-48 hours. During busy periods these times maybe extended.
You can also reach us via phone at 03330116444
Please note, phone lines only operate during business hours. Monday to Friday, 10am to 6pm.
During busy periods the times above may be extended.
Gift Cards
1 questions in this topic.
How long do I have to redeem my gift card/store credit?
Gift cards and store credits are redeemable on all products across our site. They have no expiration date, so you’re free to use them however and whenever you wish!
Miscellaneous
19 questions in this topic.
Where is My Order?
When Should I File a Claim?
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
- Please note, some order issues may require a police report to be filed
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
What is Route and Green Package Protection?
What is Route and Green Package Protection? Route's Green Package Protection is a package protection solution that helps cover your order in the event that your order gets lost, stolen, or damaged while in transit while also protecting the planet. We know how frustrating it is to have something happen to your order, so we’ve partnered with Route to offer added assurance that you’re supported, no matter what. Green Package Protection can be added during checkout.
Every time you add Green Package Protection to your order, Route donates to support an agroforestry initiative that removes CO₂ from the air and promotes a flourishing ecosystem.
You can also utilize the Route App to visually track all of your online orders in one place and easily file a claim with their team. Whether you’re tracking via the Route App or online Route’s real-time shipping updates keep you in the loop throughout every part of your delivery. Haven’t downloaded the app yet? Download here
Purchased Route's Green Package Protection and looking to file a shipping issue online? File here
What is Carbon Neutral Shipping?
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
What if My Order Never Arrives or is Stolen?
Route definitely helps cover these instances! To protect your order against loss or theft, add Green Package Protection at checkout.
If your order has not arrived, please file a claim with Route here.
What if My Order Arrives Damaged?
Route covers damage as well! To protect your order against damage that occurred during shipping, add Route Protect at checkout.
If your order has arrived to you damaged, please take photos of the item and the packaging it arrived in to include in your claim when filing.
You can file a claim with Route here.
If your order has defects or you suspect it was damaged during manufacturing, please reach out to us and we will be happy to work with you to remedy the situation.
What are Route’s Terms and Conditions?
Route’s terms and conditions are listed here: https://route.com/terms-and-conditions/
Is Route a Licensed Insurance Company?
Yes, Route is a licensed insurance company with SEG Insurance Ltd. as its partner.
How Do I File a Claim for my Lost, Damaged, or Stolen Order?
If you insured your order with Route at checkout, you will receive a confirmation email from Route with a link to file a shipping issue.
You can also file a shipping issue on Route’s app or via the web here. To file a claim, you will need your store order number OR Route ID number and the email address that was attached to the order.
Haven’t downloaded the app yet? Download here
How Does Route Work?
If your Route-protected order ends up lost, damaged, or stolen, Route’s expert support team helps ensure that your order gets replaced or refunded as preferred. Claims will be reviewed for approval within 1-2 business days from filing.
Need to file a claim? File here
How Does Route Process Refunds or Reorders?
Refunds: When refunding an item, Route covers the subtotal, shipping, and taxes
In both cases, the Route Premium cost will not be refunded
Reorders: Route will reorder the items, depending on in-stock availability. Unavailable items will be refunded. Route will cover the cost of any reorders including shipping, taxes, and Route Shipping Protection
How does Green Package Protection/Carbon Neutral Shipping work?
Route has partnered with Patch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
What products can i consign?
All items consigned to our marketplace must be BRAND NEW with the original packaging and must be 100% authentic with all tags, accessories and original manufacturer packaging.
What is your consignment fee?
Our consignment fee is 20% of the overall selling price meaning consignors will receive 80% of the overall amount. We may be able to negotiate the fees with you depending on the value of the consigned amount.
Please contact us at sell@crepslocker.com for more information
How will my product be sold?
Our professional consignment team photographs your items and makes them available to our vast majority of clientele around the world.
Our consignment team is dedicated to ensure your items are provided with as much detail as possible.
How long will it take for my items to sell?
Once the item/s have been sent, you must allow us at least 30 days from receipt to sell your shoes before requesting to return at your expense.
Shipping fees are: £10 within the UK mainland, £40 EU and £60 rest of the world
How is the price set?
To establish the price, utilise our selling portal where you'll have visibility into your position in the queue, whether you're first, second, or subsequent in line.
How do i send my item(s)
All items must be sent using an insured and tracked service to our storage department or physical store.
How do i get my money once my item(s) have been sold?
You receive a wire transfer or PayPal payment once your item/s sell, International consignors receive PayPal transfers.
Order & Payments
11 questions in this topic.
Will I receive an order confirmation after paying for my goods?
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.
We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.
If you aren't receiving emails from us, please check your junk folder and add us to your safe list.
Why has my order not passed authentication?
Our system may not be able to process your order due to a discrepancy in the information that has been provided. We advise that you speak with your card issuer directly.
We may ask you for further documentation as proof of identification before we process your order. Without this information we maybe unable to move forward with your order until this has been provided.
Why has my order not been delivered yet?
If you haven't got your order yet, it might be because it is still out for delivery. Perhaps the courier have tried to deliver but you weren't in? They will try up to 3 times.
Standard Delivery takes three (3) to seven (7) days.
Express Deliveries take 1-3 working days if you order before 3pm (excludes Mondays, Sundays and Public/Bank holidays).
These times maybe extended during busy periods.
You can track your order with the unique tracking number you got in our dispatch email. If you can't find this email, you can get the tracking reference number in your order section.
Why has my order been cancelled?
Sorry if your order was cancelled.
If the item(s) you've ordered are out of stock at the time of packing your order, we need to cancel it.
An order will also be cancelled if the billing address details don't match the details your bank has on record.
We send an email out to confirm the cancellation and you have not been charged.
When do you take payment?
We only take payment for an item after it has been processed. However, in the interim before processing, we will take an authorisation. An authorisation will show on your bank statement as a reservation of funds that allocates the money to your order. However, the funds will not be released until we have processed your item(s) for delivery and captured payment.
In the event of us not being able to fulfil your order we immediately contact your bank to request that your bank cancels the authorisation. If the authorisation still remains after several days, please contact your bank to request that they act upon our cancellation of the payment.
What payment options are accepted?
We accept most well known payment methods:
- American Express (AMEX)
- Apple Pay
- Maestro
- Mastercard
- PayPal
- VISA
- VISA Debit
- Klarna
- Clearpay
The Payment Pages used on our site are secure - you can safely enter your card details to pay for your order.
What is payment authentication?
Payment authentication or 3D secure are fraud prevention initiatives launched by card issuers.
Verified by VISA (VbV) and MasterCard Secure Code (MSC) work in the same way, using passwords that you set up with the card provider to protect you when you shop online. You will then be required to enter your password during the payment process when you shop with us.
How do I activate my card?
You register your card on your card provider's site by selecting the option to set up payment authentication. You will be prompted to enter your card details and set a password. Once you have registered your card, when you shop online in the future you will only have to enter your password.
Who do I contact for further information?
If you require more information around the payment authentication process, please contact your card issuer directly.
If your card is rejected by our online payment processing system, please double check that all of the details entered are matching your billing information.
If you are sure you are using a valid card, please try again with the same credit or debit card or place the order again using a different card. If the problem persists, please contact your card provider.
We have no control over the payment authentication process so we will be unable to assist with any authentication inquiries.
Please note your order will only be processed once we have received authorisation from your payment card issuer to process the payment.
My order has been cancelled, but it appears that I have still been charged
If your order has been cancelled, you will be refunded to your original method of payment within 3-5 days.
The time might depend on your banks processes. Please get in touch with your card issuer directly.
My order failed security and has been cancelled
Unfortunately we have no control over failed orders that did not pass security, We advise your billing/shipping details match correctly and that you place your order again using all the correct information.
I haven’t received my order confirmation after paying!
Once you've placed your order we will send you an order confirmation email, detailing what you bought, cost and delivery option.
We will also send you an email when the order has been processed and your tracking details, so you can keep an eye on the shipment. The tracking information can also be found in your order history.
If you aren't receiving emails from us, please check your junk folder and add us to your safe list.
Can I cancel or make changes to my order?
Once you’ve placed your order, the order starts going through the system straight away, so that we can get it to you as fast as possible.
This means you can’t cancel your order or make changes to it. This includes adding or removing items, changing colours or sizes, changing delivery address, delivery option or email address on the order.
Returns
11 questions in this topic.
Why have I been refunded for an item instead of it being exchanged?
When you send back an item for an exchange it depend on stock availability at the time. If we don't have the item you want to exchange to, we will process a refund instead or ask you pick an alternative.
You should receive an email with the details of your return and if we are providing you with an exchange or a refund.
What items can I not return?
Personalised and custom made to measure Items are non-returnable, we also cannot accept the return of any face masks/undergarments/hats/socks/scarves/gloves, this is for hygiene purposes.
What is your return policy?
You have 14 days from the date of delivery to return your order back to us. For clothing, returns must be unwashed and unworn. All returns must be sent back in original packaging, with all labels attached.
All sneakers must be returned in their original sneaker box and an outer box for protection purposes. Any returns sent back without an outer box may be refused and sent back to the customer if damaged.
Any item purchased in a sale, or with a promotional code are only eligible for store credit.
What is your in store returns policy?
We accept returns for all in-store purchases within 14 days for an exchange or store credit only. In-store purchases cannot be returned online and must be returned in-store accompanied with a receipt for that store location.
- Products should be returned in the original packaging, with their respective brand tags still attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.
- Shoes must be tried indoors on a carpet type material to avoid the soles becoming dirty.
Where you have failed to take reasonable care of the goods, we reserve the right to refuse the return.
What if I remove the security seal from the order?
Please do not remove the security seal until you are happy with your order. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags, security devices or seals have been used, removed, broken or tampered with.
The security tag must not be removed and be fully intact when you return any item to entitle you to an exchange or refund.
How long do I have to return an item?
Please ensure that you return goods to us within 14 days from delivery. We recommend that you return your items via registered and insured post, however, you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possible and in any case within fourteen (14) days of receipt of the original order back to us. Please note that we are unable to refund any shipping costs.
How do I return an item?
Please ensure that you return goods to us within 14 days from delivery. We recommend that you return your items via registered and insured post, however you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possible and in any case within fourteen (14) days of receipt of the original order back to us. Please note currently we are unable to refund any shipping costs.
Do you accept returns on faulty or pre owned items?
Faulty items and that are discounted or pre-owned items are excluded and cannot be returned.
Extended Christmas Returns Policy
Currently, as a marketplace handling sales on behalf of private sellers, our structure dictates that once a sale occurs, sellers are promptly compensated. Regrettably, this structure limits our capacity to extend the Christmas return window beyond our existing policy. Nevertheless, we are actively examining ways to adjust this in the near future. As progress is made, we'll update this page accordingly. We appreciate your understanding and patience as we strive to enhance our services for a better customer experience.
Do you accept returns?
Crepslocker accept returns for a refund or an exchange if you are not completely satisfied with your order. This excludes items that were discounted due to faults or pre-owned items.
Please do not remove the security seal until you are happy with your order. We reserve the right to consider the condition of any Product that you wish to return and make any deductions if there are indications that the Product, its tags, security devices or seals have been used, removed, broken or tampered with.
The security tag must not be removed and be fully intact when you return any item to entitle you to an exchange or refund.
Do I have to pay for returns?
Please ensure that you return goods to us within 14 days from delivery. We recommend that you return your items via registered and insured post, however, you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possible and in any case within fourteen (14) days of receipt of the original order back to us. Please note that we are unable to refund any shipping costs.
Shipping & Delivery
10 questions in this topic.
Why is my order late?
Depending on what delivery option you selected your order might still be out for delivery.
Standard Delivery - three (3) to seven (7) days, in case of special and custom orders please allow up to (14) working days.
Express Delivery - 1-3 working days if you place your order before 12pm Monday - Friday (excludes Mondays, Sundays and Public/Bank Holidays).
Please note: The above delivery times apply if your order is in stock, farfetched orders and orders which are due to arrive from our consignors may take longer. Your delivery times will be stated at checkout and on your order confirmation.
You can also check the status of your order using the tracking number we sent you in the confirmation email.
Why has my order not been delivered, but instead returned to you?
Sorry to hear you haven't received your order.
When an order is out for delivery our delivery partners will attempt to deliver it 3 times. If they can't deliver it, the order is returned back to us for a refund.
Sometimes there might be problems finding or accessing the delivery address, and if the attempts are unsuccessful, the order will be returned.
Occasionally, an order gets damaged in transit and can't be delivered.
You should be able to check the reason why it's been returned by using the tracking link you got in the dispatch email.
What is consolidated delivery?
Your delivery will be consolidated and all the item(s) will arrive together.
What is a split delivery?
Your basket contains item(s) with different delivery dates, by selecting this option you can split the delivery and receive eligible item(s) within the next few working days.
What are your delivery costs?
Crepslocker offers shipping worldwide on orders placed Monday-Friday, excluding bank and national holidays. Shipping times begin when you receive your shipping confirmation email.
Delivery costs will be calculated at checkout.
What are the delivery options?
Crepslocker offers shipping worldwide on orders placed Monday-Friday, excluding bank and national holidays. Shipping times begin when you receive your shipping confirmation email.
We offer Express shipping for both the UK and International territories, you will receive a more accurate shipping time at checkout.
Tax & Import Duty
Most of our international orders are shipped on a DDP (Delivery Duties Paid) basis. This means that taxes and duties will be added at the checkout accordingly and the cost of this depends on the country you are based.
The following countries are shipped to with Delivery Duties Paid:
United Kingdom, Åland Islands, Albania, Andorra, Armenia, European Union, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Isle of Man, Kosovo, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, San Marino, Serbia, Turkey, Ukraine, Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Iran, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Cameroon, Rwanda, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, St. Vincent & Grenadines, Suriname, Eswatini, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Uganda, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe, Mexico, Switzerland, Norway, Iceland, Réunion, Caribbean Netherlands
Any other country or region outside the above list is subject to pay taxes & duties set by their country upon delivery.
Please note that these fees are the sole responsibility of the customer and are non-refundable, even if you return your order.
Do you ship to my country?
Below is the list of countries we currently deliver to:
The actual delivery charges for your shipment will be calculated for you on the checkout pages prior to confirming your order.
Some products may not be available for international shipping.
United Kingdom, Åland Islands, Albania, Andorra, Armenia, European Union, Belarus, Bosnia & Herzegovina, Faroe Islands, Georgia, Gibraltar, Greenland, Guadeloupe, Isle of Man, Kosovo, Liechtenstein, Macedonia, Moldova, Monaco, Montenegro, San Marino, Serbia, Turkey, Ukraine, Afghanistan, Algeria, Angola, Anguilla, Antigua & Barbuda, Argentina, Aruba, Australia, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bermuda, Bhutan, Bolivia, Botswana, Brunei, Burkina Faso, Burundi, Cambodia, Canada, Cayman Islands, Central African Republic, Chad, Chile, China, Christmas Island, Cocos (Keeling) Islands, Colombia, Comoros, Congo - Brazzaville, Congo - Kinshasa, Cook Islands, Costa Rica, Curaçao, Côte d’Ivoire, Djibouti, Dominica, Dominican Republic, Ecuador, Egypt, El Salvador, Equatorial Guinea, Eritrea, Ethiopia, Fiji, French Guiana, French Polynesia, Gabon, Gambia, Ghana, Grenada, Guatemala, Guinea, Guinea-Bissau, Guyana, Haiti, Honduras, Hong Kong SAR China, India, Indonesia, Iran, Israel, Jamaica, Japan, Jordan, Kazakhstan, Kenya, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Macau SAR China, Madagascar, Malawi, Malaysia, Maldives, Mali, Martinique, Mauritania, Mauritius, Mongolia, Montserrat, Morocco, Mozambique, Myanmar (Burma), Namibia, Nauru, Nepal, New Caledonia, New Zealand, Nicaragua, Niger, Nigeria, Norfolk Island, Oman, Pakistan, Palestinian Territories, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Qatar, Cameroon, Rwanda, St. Barthélemy, St. Kitts & Nevis, St. Lucia, St. Martin, Samoa, Saudi Arabia, Senegal, Seychelles, Sierra Leone, Singapore, Solomon Islands, South Africa, South Korea, Sri Lanka, St. Vincent & Grenadines, Suriname, Eswatini, Taiwan, Tajikistan, Tanzania, Thailand, Togo, Tonga, Trinidad & Tobago, Tunisia, Uganda, United Arab Emirates, United States, Uruguay, Uzbekistan, Vanuatu, Venezuela, Vietnam, Yemen, Zambia, Zimbabwe, Mexico, Switzerland, Norway, Iceland, Réunion, Caribbean Netherlands
Can you leave my parcel with a neighbour or in a safe place?
Unfortunately at this time our delivery partners are unable to leave your order with a neighbour or in a safe place. All deliveries must be signed for by the recipient on the order form or a house hold member at the shipping address.
Can I change my shipping address?
You may contact us to amend your shipping address, in most cases within half an hour of placing your order, and we will do our best to accommodate this. In any case, you may have to place your order again with the updated delivery address.