Crepslocker accept returns for a refund or an exchange if you are not completely satisfied with your order.
Please contact us by e-mail ([email protected]) within 7 days of receiving your order and we will issue you with the returns address.
Please ensure that you return goods to us within 14 days from delivery. We recommend that you return your items via registered and insured post, however you will be responsible for the cost of returning the goods to us. If a return is payable to you we will process the refund as quickly as possible and in any case within fourteen (14) days of receipt of the original order back to us. Please note that we are unable to refund any shipping costs.
Please clearly state on the invoice/returns note the reason for return and whether you require a refund or exchange, We are only able to exchange items for the same product.
We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn, washed or altered, please ensure the item is stored in a clean and smoke free environment.
You have a legal obligation to take reasonable care of the product(s) while they are in your possession. If you fail to comply with this obligation, we may have a right of action against you for compensation.
Personalised and custom made or to measure Items are non-returnable, we also cannot accept the return of any undergarments/hats/socks/scarves/gloves, this is for hygiene purposes. We are unable to accept special orders that have been sourced specially for you as part of our private shopping services, this will be made aware to you before payment capture and upon confirmation from yourself we will accept payment and process. Please note that this does not affect your statutory rights.
Products should be returned in the original packaging, with their respective brand tags still attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.
We may not be able to accept a return if the above guidelines have not been met and return the goods to you at your own cost.
Please do not remove the security seal until you are happy with your order. We are unable to accept a returned item with a broken security seal. The security tag must not be removed and be fully intact when you return any item to entitle you to an exchange or refund.
If you return goods claiming they are defective, we will examine the returned goods and will notify you of your refund via e-mail within a reasonable period of time. We will process the refund due to you as soon as possible and, in any case within thirty (30) days of the day we confirm via e-mail that you are entitled to a refund for defective goods.
Exchanges and refunds are offered to ensure that customers are satisfied with their purchases from CREPSLOCKER.COM. However, customers that excessively return items may be refused at our sole discretion.
If a return is payable to you we will process the refund as soon as possible and, in any case within fourteen (14) days of receipt of the original order back to us.
If you have any questions or concerns in regards to sizing or condition on any of the items listed on CREPSLOCKER.COM please contact us
Where you have failed to take reasonable care of the goods, we reserve the right to refuse a refund and return the goods to you at your own cost.